User's recommendation: Mercedes Benz don't care about their customers. Review #2030093 is a subjective opinion of poster. Dealership cannot resolve the problem. It is unfortunate that my other Mercedes is due for service. Registered name ofprovider: Mercedes-Benz South Africa Limited. Thereafter there was a... My car has been with the Mercedes Benz - Bedfordview for at least 3 weeks. It is with regret and a heavy heart that I need to reconsider my relationship with Mercedes Benz Going forward. When collecting the vehicle, I noticed that the front bumper has been serious scratched and I showed my service advisor who called the manager that refused to come and even listen to me but rather sent a very rude, clueless, intolerant and racist white man who didnt even want to listen to what I was telling him but rather telling me to take the matter up if I want to. The lineup offers a smo… The email inadvertently went on to threaten that if I fail to return the vehicle, all rental costs will be on me. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. The worst models are the 2006 E350 , 2007 E350 , 2012 C250 , 2013 C250 , and the 2007 S550 . After my original complaint, now believe i have been charged for [parts and work not really necessary. I brought my car for speaker repairs on Monday morning at 07:00 oclock. Forever Faster. User's recommendation: Be mindful of the attitude of Grand Central Motors management. We will be sad to see you go, but will be more than happy to assist with your request. And after this article Motor Vehicle Complaints | Consumer Complaints South Africa. Mercedes-Benz - failed heated seat causing fire; Mercedes Benz Research & Development India Pvt Ltd. (MBRDI) - wicked management, strict notice period 3 months; Mercedes Benz Of Tampa Bay - discrimination based on race and sex! It has come to our attention that there are individuals posing as representatives of Mercedes-Benz targeting customers about outstanding recalls and service measures on their vehicles. If you’re unhappy with your Mercedes-Benz or the service you’ve received, contact your local Retailer, who will do their best to resolve the issue using their escalation process. Ravi Naidoo Group CEO City of Johannesburg. I wrote to MBSA on their website asking for a contact at Wonderboom during COVID shutdown. We are processing your message. This Mercedes-Benz S-Class is just that. I requested that I come and take my car back, but they blatantly refused. Mercedes-Benz South Africa reviews, customer feedback & support. Review #2043479 is a subjective opinion of poster. Mercedes-Benz South Africa . Watch Mercedes-Benz. this happened yesterday 02.07.2020. could the dirty terminals not have been the problem in the first place and not require the replacement off the alternator????????? While Stocks Last. Initial Mercedes-Benz International complaints should be directed to their team directly. It took more than a month for MBSA to arrange a courtesy vehicle for me. Sponsorship requests (Commercial Vehicles). The first 2 3 days the nominated service advisor was not aware that my car was there, which means nothing was done to the car. I purchased parts at Mercedes Bens Sandton, paid with a debit card. Whatever the reason, in this page you will find contact information for Mercedes-Benz headquarters, Customer Assistance Center or Customer Relations. Gary Scott. After repairs were done had exactly the same problem and was rectified by cleaning terminals. What can we help you with? ", "Forget the arrogant MBSA". Mercedes-Benz customer assistance / customer care, whilst on the face of it appear to be sympathetic, appear unable to assist. anyway, I wait for what comes out of my complaint. The 2012 Mercedes-Benz ML350 has 56 problems & defects reported by ML350 owners. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Mercedes-Benz's compact crossover pampers passengers with a luxurious interior and provides more space than most sedan trunks. Pretoria. Mercedes Dealership Sinclair Mercedes-Benz, of South Wales, are the official dealer for Bridgend, Cardiff, Newport, Neyland & Swansea and retail Mercedes parts & spares, provide garage service facilities and also offer great deals on the latest models including Motability vehicles & approved used cars. Contact Mercedes Benz South Africa customer service. I am booked at a guesthouse with him at the moment and can not disregard the health and safety of my son and also risk other family members back in jhb including the general public. Review #2185578 is a subjective opinion of poster. Hence believe not necessary to have replaced my alternator.. i have received no response from Mercedes. Switchboard: (012) 677 1500. Review authors value the most Diversity of Products or Services and Location. For more information about PissedConsumer check out our So with rude and insensitive email received from a person purportedly representing MBSA, I am forced to travel back to jhb and take the risks that I articulated above. Sport Has The Power To Transform And Empower Us. Tweet Mercedes-Benz. Co-CEO Mercedes-Benz South Africa & Executive Director Mercedes-Benz Cars Johannesburg Metropolitan Area. User's recommendation: Forget the arrogant MBSA. Mercedes Benz South Africa was first mentioned on PissedConsumer on Feb 23, 2016 and since then this brand received 24 reviews. Gary Scott CEO at KIA Motors South Africa City of Johannesburg. Whether you need major Mercedes-Benz repairs or simply want to purchase Mercedes-Benz parts , make us your first stop. Within the region Daimler Group is the corporate group housing an exciting portfolio of both new and long-established businesses including Mercedes-Benz passenger cars and commercial products. I also want to escalate this complaint with the highest Mercedes Benz office, the SA Consumer Council and create public awareness about the treatment meted out to me by MBSA. Explore the Mercedes-Benz of South Orlando VIP Rewards Program to learn more about the perks you get when you shop with us, and take a look at our Mercedes-Benz specials, too. Start off by getting in touch with the details of your complaint. The key to a great relationship is communication. Sponsorship requests (Passenger Cars): email@example.com. Dealer locator Customer Service: 0800 133 355 / 00800 9 777 7777*. Review #1425348 is a subjective opinion of poster. Check our FAQ. Postal Address. I got there at 07h00am in the morning. I feel they are not working on the car at all, they are servicing other cars (to make their daily income target). 2,224 reviews from Mercedes-Benz employees about Mercedes-Benz culture, salaries, benefits, work-life balance, management, job security, and more. There is not enough information available to create the chart. Their strong tradition is one of innovation, coupled with a drive for superior customer service. You can call us on 00800 9777 7777 or email firstname.lastname@example.org. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Today after 17h00 I received an email from a certain Lance, who it ironically seems is the customer care manager for MBSA instructing me to return the rental vehicle within 24 hours because he has been made aware that my car is ready for collection at the dealership. I am also considering taking this through my legal counsel to institute any damages action that may ensue as a result of this bullying instructions from MBSA. View all 99 consumer vehicle reviews for the Used 2005 Mercedes-Benz SLK-Class on Edmunds, or submit your own review of the 2005 SLK-Class. The was car was booked for checking and I was told that the vehicle needs service (6.1k) and front Disc + brakes (16k) total amount of approximately 22k. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way. Now, out of the plan. Mercedes-Benz Canada Customer Assistance Centre If you have any questions, enquiries or complaints regarding your vehicle, please contact our Customer Assistance Centre (1-800-387-0100). Mercedes Benz South Africa reviews (www.mercedes-benzsa.co.za): Complain. To get more clarity on the above, you may contact me at 083 214 ****, Good day. Review #2028977 is a subjective opinion of poster. If, after speaking with your Retailer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Cars Customer Services team. Its standard powertrain is dutiful albeit unremarkable, and there's a plug-in hybrid model for increased efficiency. I then phoned the dealer where I bought the vehicle (AUDI Centre Pinetown) and I was told that garden City Mercedes Benz must carry on with whats ne, During the maintenance plan I complained multiple time about the problem with a rear noise, Mercedes Centurion would indicate that they could not detect the noise. Mercedes-Benz E350 CarComplaints.com has 872 complaints on file for Mercedes-Benz vehicles. The engine management light was on but the car could be driven (based on the technical advisor). Review #2035986 is a subjective opinion of poster. GPS coordinates: S 25°50'10.6" E 28°07'38.4" Contact Numbers: Customer Service: 0800 1333 55 / 00800 9 777 7777 . As a first time lease owner of my fist Mercedes C-class this was a huge disappointment. I took my car to Mercedes Benz klerksdorp (Cargo Motors) for a service (80 000km) service. I took in my car service at Grand central this morning, when i took it in i was told that it is off motor plan and this service shall be paid for in cash. MBSA is a supplier of both premium passenger cars and versatile commercial vehicles. User's recommendation: Poor customer service. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Mercedes-Benz International Customer Service. I am looking for a better Mercedes Benz dealership to service my cars. If at any stage you would like to be kept in the Mercedes-Benz loop and experience the extensive benefits of our brand, all that you need to do is click on the subscribe page and provide us with your details – we will be ecstatic to have you join the Mercedes-Benz family. Mercedes aim to resolve all complaints within five working days. What happened? Compare Mercedes Benz South Africa vs BMW, WORST CUSTOMER SERVICE EVER- Mercedes Bens Sandton, Pathetic Service From Cargo Motors Klerksdorp ( Worst customer service ever), If you wish that your prior post be removed, submit a notarized letter, That they cannot fix my vehicle without undue delay. Review #2189831 is a subjective opinion of poster. Since then, I have received different reasons why the car is kept there. At Mercedes-Benz, we strive to deliver the best possible customer service. Shop Now & Save! Please select from one of the below option or use live chat to speak with us instantly. Rights Reserved, You Are About to Contact PissedConsumer.com. View full Mercedes Benz South Africa overview, Contact Mercedes Benz South Africa Customer Service. Review #2214942 is a subjective opinion of poster. Contact & review Mercedes-Benz South Africa - rated #0 in Automotive ... 1.I was given a quote of approximately R 68 000.00 to fix the injectors. Free Returns. Review #1530782 is a subjective opinion of poster. User's recommendation: To be very careful of MBSA customer care and perhaps not buy as Mercedes Benz if they want to be treated with respect and sensitively towards their personal circumstances. A review of Mercedes-Benz South Africa Written by: buyile | 18 Sep 2018, 19:04. We’ll acknowledge your complaint within 5 … Review #1605011 is a subjective opinion of poster. Follow Mercedes-Benz. Tel: (012) 677 1500 . I bought a A45 4Matic Mercedes Benz AMG beginning of June at Alpine Motors Audi Pinetown (ALPI016), and I sent it to Mercedes Benz Garden City in Pietermaritzburg for Checking since I bought it out of warrant and to be sure the car didnt any have problems. You may be asking yourself that question if you need to report a problem with your Mercedes-Benz or if you had a bad experience at the dealership. Contact Details: Corporate Social Responsibility queries: email@example.com. Customer queries or concerns: firstname.lastname@example.org. I had not, received any call from the dealership informing me about the readiness of my car. They kept the car for 6 weeks, I then escalated the matter to the CEO office. Battery tested and 100%. Corporate Social Responsibility queries: email@example.com. . Our team regularly receives offers to remove consumer reviews for money. Thank You for Your Reply! Pissed Consumer © 2020 All Mercedes-Benz Australia/Pacific is the importer and wholesaler for a range of passenger cars. The car could not be completed and I was advised that it will be ready for collection on Tuesday before 17:00 oclock. The price level of this organization is high according to consumer reviews. PUMA - Performance On All Levels. I AM NOW DRIVING WITHOUT BEING ABLE TO CLOSE ANY WINDOW ONCE OPENED FROM THE DRIVERS DOOR PANEL.....MY CAR IS STILL UNDER MOBILY PLUS MAINTENANCE POLICY.. MY LIFE IS NOW IN DANGER BECAUSE OF YOUR COMPANY. Lack of contact. The service advisor called the driver to take me back home. Follow Mercedes-Benz. Bad service. More Mercedes-Benz South Africa Complaints & Reviews. Mercedes-Benz South Africa Limited. Mercedes Benz East Rand Mall has had my ML63 for more than 100 days when the car had just gone in for a routine service long before the lock down. If, after speaking to your Retailer, your issue remains unresolved, contact the Customer Services team. Last Thursday I was told the car is okay, however once their driver picked me up. Consumer Reports reviews the new 2020 Mercedes-Benz GLE SUV, sharing first impressions before this luxury SUV is formally tested. The shuttle guy only took two "White Customers" and left me behind. Chief Executive Officer: Johannes Fritz . We are now in the ninth week with the dealer and my vehicle still hasn’t been returned! I have never felt undermined by anybody the way that young man undermined me. If you have any questions concerning the Mercedes-Benz services please get in touch with us at 00800 97777777. So it is with Mercedes’ newest luxury coupe. I am Professor S.Q Mthembu, i live in Kwazulu Natal Pietermaritzburg. Physical Address Wierda Road (R576/M10 West) Zwartkop Centurion, Contact number: 0800 133 355 / 00800 9 777 7777*, *International dialling must be activated on your phone, Need more info about your next Mercedes-Benz: (012) 677 5544, Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 24/7, 365 days a year. I have been strictly instructed that after returning the boy back to school, I should also go on self quarantine for at least 7 days. All rights reserved (provider). Call Customer Care on 1-800-FOR-MERCEDES (1-800-367-6372) Email Customer Assistance Center on firstname.lastname@example.org. The 2020 Mercedes-Benz GLC-class is the company's best-selling model because it combines the style and versatility that consumers want. If I had my own car with me , which has been with the dealership for over 3 months, I would not have to be bullied into risking my life and that of everyone in my family. I drove the car back to Plettenberg Bay with no further problem. If you feel that we are not communicating the most relevant topics with you and would like specific promotional information on other topics, please email your suggestions to the address below. I'm informed that the rear shocks need to be replaced. You can either write to us at: Mercedes-Benz Financial Services UK Ltd Tongwell, Milton Keynes MK15 8BA Email us at: email@example.com Or call us on: 0370 847 0700. after intervention from the CEO, the car was released on the 23 May. they then - as advised by them - cleaned the terminals. Original review: Dec. 2, 2020. Mercedes-Benz - India - frustrated and dejected customer service Ravi Naidoo. What is your customer experience with Mercedes Benz South Africa? Mercedes-Benz Customer Assistance Center on Social Web: Mercedes-Benz Customer Assistance Center Maastricht N.V. You can call Mercedes Benz South Africa at +2 712 677 1500 phone number, write an email, fill out a contact form on their website www.mercedes-benzsa.co.za, or write a letter to Mercedes-Benz South Africa, PO … A review of Mercedes-Benz South Africa Customer service the level that one or two complaints wo n't their. Customer care on 1-800-FOR-MERCEDES ( 1-800-367-6372 ) email Customer Assistance Center or Relations. It combines the style and versatility that consumers want technical advisor ), contact Customer... Customer services team say about Mercedes Benz dealership to service my cars contact at Wonderboom during COVID.... It is with Mercedes mercedes benz south africa customer complaints newest luxury coupe reviews, Customer feedback & support actually moved enough to the... Start off by getting in touch with us at 00800 97777777 to Bay! Not pleased with Customer service contact Mercedes Benz South Africa refused to contribute to the cost of.. 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