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benefits of digital transformation in government

“After all, a desire to help people is why they went into the profession in the first place.”. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Employee engagement and job satisfaction are higher as a result. 3D printing has the potential to improve turnaround time and reduce construction costs for infrastructure and public transportation projects; establish more efficient and lower-cost supply chains for defense agencies; and facilitate job creation and economic transformation of remote locations through the introduction of new manufacturing capabilities. Some governments are already using a virtual workforce to automate routine business processes, relieving the burden of high-volume, repetitive tasks, and freeing up time and resources that can be focused on frontline services. Making it easier to use government services. This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, or other professional advice. Governments that effectively manage digital transformation will create a world-class quality of life for their citizens, regain public trust and improve their country’s competitiveness within the global economy. Digital technologies create opportunities to explore new models for providing services, improve management of resources through smarter spending, and link the money invested in programs and services to the outcomes they produce for citizens, boosting accountability and trust. Here we’ll outline some ways in which governments can adopt digital technologies pioneered by the private sector and collaborate to deliver beneficial digital services which improve the lives of citizens all around the world. Electronic transfers have made a huge social impact as they ensure the timely transfer of benefits to citizens, bringing efficiency, effectiveness, transparency, and accountability to the system. As a high proportion of public sector employees regularly work outside the office, they can be equipped with devices such as smartphones, tablets, and laptops to perform their duties wherever they’re located. Optimizing the return on public investment. Around 40% of transactions with Australian state and federal government are still completed using traditional (non-digital) channels, according to recent research. The time and resources saved equate to 66 additional officers in the field per year. So it was key to make cyber-risk analysis an ongoing part of risk management, so that the correct measures can be put in place to help mitigate against emerging threats. Smart buildings provide a framework to allow real estate, hospitality and construction companies to capitalize on digital innovation. Program Structure. Customer service has improved, and there is greater availability of services — 24/7 in some cases. Many governments recognize the need for digital transformation and digital maturity. To reduce crime and repeat offending, police officers need to understand their communities. The council has realized significant benefits. Four enablers can accelerate digital transformation in government: strategy; governance and organization; leadership, talent, and culture; and technology. “The citizen experience is among the top drivers in digital transformation of government bodies,” with an emphasis on protecting the privacy of citizens … Nagpur Municipal Corporation (NMC), the body responsible for the administration and development of the city, wanted to harness the power of technology — including digital networks, smart sensors, advanced analytics and IT solutions — to build a better living and working environment for all its citizens. 3. Are you running an analogue supply chain for a digital economy? Improved internal efficiency and productivity. The EY team helped Bane NOR develop and implement a risk management process for cybersecurity. EY is a global leader in assurance, consulting, strategy and transactions, and tax services. This major shift in policing methods was underpinned by a new operating model and an integrated operational policing system that gives users access to better-quality information, supports citizen interaction and improves information sharing with partners such as fire fighters and paramedics. Drawing inspiration from the Indian government’s Smart City Mission, the state of Maharashtra developed a charter for transforming urban centers using technology. These digital technologies can help governments to: And yet, despite some pockets of excellence in innovation, most governments are lagging behind the corporate world in harnessing the power of digital. It outlines how the government will use digital methods to transform the relationship between the citizen and state. It also provides the means for service provider organizations, family and carers to access and share information, and improve collaboration between all those involved in the support of the child. The lack of evidence-based investment by the government and poor use of data meant that service delivery for child protection was often ineffective and reactive. Public services are accessible to all residents 24/7. 4. The government is satisfied with Bane NOR’s cybersecurity management, which now meets the required standards. Here is how a government can ensure … The reforms aim to give children and young people the chance to have a safe, loving, permanent home for life, and help them reach their potential. (pdf), Understand their citizens better and achieve better outcomes, Provide services more effectively and efficiently, Engage with external partners to develop new delivery models, Commercialize some public services and develop fresh sources of revenue, Freeing up social workers’ time by automating the carer payment process, Increasing the accuracy and speed of the landlord registration process, Improving the social housing repairs process, Accelerating the customer contact process, Introducing automated audit and reporting relating to all purchase card transactions, Enhancing the scheduling of social workers to support vulnerable children. Passionate about leading teams to guide public performance, innovation and service. How does digital government become better government? Unlocking data improves child protection services in Australia, Intelligent automation helps a UK local council improve services, Managing cybersecurity risks on Norway’s railways, Smartphones and wearable tech boost Manchester police, Nagpur uses technology to improve growth and quality of life, How does digital government become better government? Reducing the amount of manual and repetitive work leads to higher levels of productivity and satisfaction, in turn helping to attract and retain high-quality candidates and improve citizens’ experience with government services. With better visibility of spending, governments can make better decisions about how to allocate public resources. Today, conflicts are waged not only on the battlefield but on public transport, on social media and in cyberspace. Digital transformation is not just about new technologies, but requires an overhaul of organizational structures, governance, work processes, culture and mindset. You may withdraw your consent to cookies at any time once you have entered the website through a link in the privacy policy, which you can find at the bottom of each page on the website. Digital Transformation is enabling the creation of new operating models and services within the local economy. Paving the way for local authorities to become a hub for local businesses, contractors and franchises to boost revenue in the local community. Robotic process automation (RPA) offers increased speed and efficiency, the flexibility to cope with peaks in demand or backlogs, and the reduction of manually introduced errors. When implementing digital services, innovators can meet challenges related to internal risk aversion and user adoption, but these challenges are easily overcome and quickly replaced by benefits, which include: 1. © 2020 EYGM Limited. In an environment of uncertain growth and rising demand, governments must find sustainable ways to finance public services and infrastructure. To realize this vision, FACS needed an information system that could support decision making and improve collaboration between the network of family, carers, caseworkers and service providers. EY Global Government & Public Sector Consulting Leader. In New South Wales, Australia, the last decade has seen a steady rise in the number of children needing protection services. If the number of non-digital transactions could be reduced to 20% over a ten-year period, “productivity, efficiency and other benefits to government worth around $17.9 billion (in real terms), along with savings in time, convenience and out-of-pocket costs to citizens worth a further $8.7 billion” according to Deloitte Access Economics.. Though slow on the uptake, in the years to come we can expect a number of governments to increase spending on digital transformation. Channel Total annual volume Social media and mobile platforms are replacing traditional channels as a means to interact with government, report concerns and provide feedback. In a competitive labor market, the public sector has not always been an employer of choice for top talent. By harnessing digital to build and deliver services, the government can transform the relationship between citizen and state. A holistic, single view of every child and Young person under.... Revenue in the capital markets and in cyberspace devices, sensors and software – to physical,... Power plants to bridges to spend less time carrying out routine tasks and... There is greater benefits of digital transformation in government of services — 24/7 in some cases data is being,... Are freed up to spend less time carrying out routine tasks, and Tax services software – to physical,... Infrastructure project itself ; it must find innovative ways of working with governments to leverage data continually from... 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